What is Special Order
We are LED lighting products manufacturer and wholesaler. Our manufacturer started production as early as 1990, progressing from bulb parts to full LED lighting bulbs production in 2002. The manufacturer is one of the major suppliers to Osram Sylvania and Philips. We are able to take advantage of our manufacturer's advanced production technology and excellent management to build our QPLUS brand. We cannot guarantee QPLUS LED bulbs are made on the same product line as Sylvania and Philips, but we do guarantee our product's quality is same as Sylvania and Philips.
To better serve our North American customers, the QPLUS brand manufacturer opened an office and warehouse in Markham, Ontario Canada. Due to the warehouse size limitation and freight issue, we do not have all our products in stock here in Markham.
To avoid upsetting our customers, we have a SPECIAL ORDER for you. In this case, you can order any kind of product at any quantity you like, make it a special order from us. You can pick the exact product model from our website to order, or choose the model from our E Catalogue.
Order and Cancellation
Any single special order must be in an amount of no less than $1000 CAD before tax. We charged 30% of your total order amount as deposit. We, the seller, will give you two copies of a cancellation form (one to keep and one to send to us if you decide to cancel your purchase) and a copy of your contract as a receipt. The contract will show the name and address of us as the seller, and your name, address, your deposit amount, your order shipping address, shipping cost etc., and it will also explain your right to cancel. Your right to cancel for a full refund extends until midnight of the third business day after the sale. You can still cancel your order before shipment, we, WWW.QPLUSLED.COM, are going to charge twenty-five percent (25%) of your deposit as our restocking fee, the rest of your deposit will be your refund money in total (that means you will get 75% of your deposit money back if you cancel your order after the regular cancellation period ).
Your special order will not be charged for any shipping cost if it is shipped to our warehouse in Markham, Ontario (F.O.B. Markham). Free storage for one week. Late pick up will be charged $2.5+TAX per skid per day. You pay the rest of your order balance when you pick up your order.
We can ship your order to any destination or place you designated. Please call us at 905-604-8832 during our regular business hours between 9:00AM to 5:00PM EST for shipping cost details. You pay the rest of your order balance before the product(s) being shipped out.
Please keep in mind that the whole special order process, from the day you order without any cancellation delays to the product being delivered to your designated address, will take approximately 90 days to fulfill.
For more details regarding our SPECIAL ORDER, please give us a call at 905-604-8832 during our regular business hours between 9AM to 5PM EST, or you can send us a message from our contact us page.
You can view or download our eCatalogue for more information about all our products.